General terms and conditions

Purchasing tickets

We offer different types of tickets: tickets for individual or group travel, return tickets, monthly passes, multiple ride tickets, annual and 6-month passes. Tickets may be purchased up to two months in advance; season tickets (annual, 6-month and weekly passes) can be purchased seven days in advance. If there is no ticket sales facility available at your departure station, you are able to buy your ticket aboard the train.

Ticket validity

One-way tickets are valid 1 day for distances up to 200 km and 2 days for distances of 201 km or more.
Return tickets are valid 1 day for distances up to 100 km and 15 days for distances of 101 km or more.
Monthly passes and school season tickets are also valid on the first working day of the following month (Saturday does not count as a working day).
6-month passes and regular annual tickets are valid for six months or one year from the date of purchase. School season tickets can be purchased after 20 August and are valid until 30 September of the following year.

Public holidays and non-working days in the Republic of Slovenia

• 1 January – New Year
• 8 February – Prešeren Day, Slovenian Cultural holiday
• Easter and Easter Monday
• 27 April – Day of Uprising Against Occupation
• 1 and 2 May – May Day Holiday
• 25 June – Statehood Day
• 15 August – Assumption Day
• 31 October – Reformation Day
• 1 November – All Saints Day
• 25 December – Christmas Day
• 26 December – Independence and Unity Day

Daily trains running during school holidays

Train services not operating during school holidays are indicated in the timetable.

School holidays

Autumn holidays: 25 October – 1 November 2021
Christmas, New Year holidays: 25 December 2021 – 2 January 2022
Winter holidays: 19 – 27 February 2022 and 26 February – 6 March 2022  (regional)

Easter Monday: 18 April 2022
May Day Holiday: 27 April – 2 May 2022
Summer holidays: 25 June – 31 August 2022

Timetable is valid from 12 December 2021 to 24 December 2022.

Travel interruption

You may interrupt your journey once in either direction, but you must validate your ticket as soon as you exit the train at the station where your journey ends. An interrupted journey does not extend the validity of a ticket. You may ask for a refund for a fully valid or partially used ticket at the station where your journey ends.

Personal luggage

Personal luggage is transported free of charge. Carriage of any dangerous goods on passenger trains is strictly prohibited. Luggage can be stored at stations that provide secure left-luggage facilities for a maximum of 30 days.

Destination and carriage number signboards

Destination signboard (outside and inside of the train) tells you the route you can travel without having to change trains. Individual carriages may have a different route to that of the train.
Carriage number signboard (outside and inside of the train) helps you find the carriage where you booked your seat, berth or bed.

First-class carriages

A yellow stripe above the carriage windows indicates first class carriages.

Passenger insurance

All rail passengers are insured for accidents caused by the fault of the railway company.

Complaints, suggestions and compliments

You can call our toll free number + 386 80 19 10 or email us your complaints, suggestions and compliments at [email protected] 24 hours a day.