{"id":34272,"date":"2024-04-26T13:54:46","date_gmt":"2024-04-26T11:54:46","guid":{"rendered":"http:\/\/potniski2024.razvija.se\/pravice-potnikov\/"},"modified":"2026-06-30T23:55:53","modified_gmt":"2026-06-30T21:55:53","slug":"passengers-rights","status":"publish","type":"page","link":"https:\/\/potniski.sz.si\/en\/useful-information\/passengers-rights\/","title":{"rendered":"Passengers\u2019 rights, claims and comments"},"content":{"rendered":"\n

Rail passengers in Slovenia, the EU, Switzerland and Norway have various rights and obligations.<\/strong><\/h4>\n\n\n\n

Information for passengers<\/strong><\/strong><\/h2>\n\n\n
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As a railway undertaking, we ensure timely and accurate information on fares and offers, timetables, delays and service disruptions. We also provide information on travel options for disabled persons and persons with reduced mobility, as well as information on bicycle and luggage transport. For up-to-date information, please visit our website <\/strong>www.slo-zeleznice.si<\/strong><\/a>, or call our toll-free number 080 81 11.<\/strong><\/p>\n\n<\/div>\n\n\n

Ticket sales points<\/strong><\/strong><\/h2>\n\n\n\n

Passengers board the train with a valid train ticket<\/strong>. Tickets can be purchased:<\/p>\n\n\n\n

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  1. At ticket sales outlets (the list is published on our website<\/strong><\/a>);<\/li>\n\n\n\n
  2. At ticket machines (self-service vending machines) at all major train stations<\/strong><\/a>;<\/li>\n\n\n\n
  3. In S\u017d online shop and in the Grem z vlakom mobile app.<\/li>\n<\/ol>\n\n\n\n
    <\/h5>\n\n\n\n

    Present your valid ticket to the train staff and keep it until the end of your journey.<\/strong><\/strong><\/h4>\n\n\n\n

    Tickets can also be purchased from the conductor on board the train. In that case, a penalty fare<\/strong> must be paid (according to the Passenger Tariff), but only when there was no way to purchase a ticket at the station before boarding.<\/p>\n\n\n\n

    <\/h5>\n\n\n\n

    Assistance for persons with reduced mobility at stations and on board trains<\/strong><\/strong><\/h2>\n\n\n\n

    Within the limits of technical possibilities, we provide free assistance<\/strong> and safe travel arrangements for disabled persons and persons with reduced mobility. Please inform us at least 24 hours in advance of your intended journey and the assistance required by calling +386 1 29 13 391<\/strong> or by sending an e-mail to potnik.info@slo-zeleznice.si<\/strong><\/a>.<\/p>\n\n\n\n

    Subject to prior notice, we will make all reasonable efforts to provide as pleasant and comfortable a journey as possible for you. In case we did not receive notice of your intended journey, we will take all reasonable steps to offer assistance at the station and on-board in the light of the possibilities available.<\/p>\n\n\n\n

    Train delays<\/h2>\n\n\n\n

    If a train arrives at its destination station with a long delay, you are entitled to compensation. For a train delay of 60 to 119 minutes, you are entitled to 25% of the ticket price, and for delays of more than 120 minutes, the compensation amount is 50%. The minimum threshold for a delay is \u20ac4. Special conditions apply to season tickets (annual, monthly, weekly) and tickets for the entire network (Interrail, Eurail). Detailed information can be found in the S\u017d-PP Passenger Tariff, Part I \u2013 Conditions of Carriage, Article 405.1.<\/p>\n\n\n\n

    You are not entitled to compensation in the following cases:<\/p>\n\n\n\n

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    1. Where the delay was caused by circumstances which the carrier could not have avoided or prevented; <\/li>\n\n\n\n
    2. Where the expected delay was notified in advance;<\/li>\n\n\n\n
    3. Where the delay was caused by the fault of the passenger or another person.<\/li>\n<\/ol>\n\n\n\n

      Despite the above, you are entitled to compensation if the delay was the fault of another railway undertaking or carrier.<\/p>\n\n\n\n

      A passenger using a season ticket<\/strong> (monthly, semi\u2011annual or annual) is entitled to compensation for each individual train delay exceeding 60 minutes<\/strong> in the amount of EUR 1.00<\/strong>.
      Conditions:<\/strong><\/p>\n\n\n\n