{"id":51413,"date":"2025-10-28T15:10:20","date_gmt":"2025-10-28T14:10:20","guid":{"rendered":"https:\/\/potniski.sz.si\/useful-information\/general-terms-conditions\/splosni-pogoji-prevoza-potnikov-z-vlakom-in-vredba-o-pravicah-potnikov-gcc-civ-prr\/"},"modified":"2025-10-29T08:19:48","modified_gmt":"2025-10-29T07:19:48","slug":"general-conditions-of-carriage-and-passengers-rights-regulation-gcc-civ-prr","status":"publish","type":"page","link":"https:\/\/potniski.sz.si\/en\/useful-information\/general-terms-conditions\/general-conditions-of-carriage-and-passengers-rights-regulation-gcc-civ-prr\/","title":{"rendered":"General Conditions of Carriage and Passengers&#8217; Rights Regulation (GCC-CIV\/PRR)"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>GCC (General Conditions of Carriage)<\/strong><br><strong>PRR (Passengers&#8217; Rights Regulation)<\/strong><\/h4>\n\n\n\n<p><strong>The claim form for reimbursement and compensation is used in cases of delays, missed connections, or train cancellations, while form K-99 c is used for all other complaints related to tickets.<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-vivid-cyan-blue-color has-text-color has-link-color has-medium-font-size wp-elements-fe042b3672d43abfb9f2904e340110e6\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-medium-font-size\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-file has-white-background-color has-background\"><a id=\"wp-block-file--media-17f30a7f-5a4d-4093-8472-3396f4db1c76\" href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/K-99-c-FARE-REFUND-REQUEST-FORM-10-2025-ANG-007-form.pdf\"><strong>Fare refund request form (K-99c)<\/strong><\/a><a href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/K-99-c-FARE-REFUND-REQUEST-FORM-10-2025-ANG-007-form.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-17f30a7f-5a4d-4093-8472-3396f4db1c76\">Prenos<\/a><\/div>\n\n\n\n<div class=\"wp-block-file has-white-background-color has-background\"><a id=\"wp-block-file--media-50b2b30b-4d24-4858-b59e-42f195152848\" href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/REIMBURSEMENT-AND-COMPENSATION-REQUEST-FORM.pdf\"><strong>Reimbursment and compensation request form<\/strong><\/a><a href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/REIMBURSEMENT-AND-COMPENSATION-REQUEST-FORM.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-50b2b30b-4d24-4858-b59e-42f195152848\">Prenos<\/a><\/div>\n\n\n\n<div class=\"wp-block-file has-white-background-color has-background\"><a id=\"wp-block-file--media-88c5ef42-08ba-4343-a514-2681a3e9454d\" href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/GCC-CIV-PRR.pdf\"><strong>General Conditions of Carriage and Passengers&#8217; Rights Regulation (GCC-CIV\/PRR)<\/strong><\/a><a href=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/10\/GCC-CIV-PRR.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-88c5ef42-08ba-4343-a514-2681a3e9454d\">Prenos<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">More: <a href=\"https:\/\/potniski.sz.si\/en\/useful-information\/passengers-rights\/\">Passengers\u2019 rights, claims and comments<\/a><\/h4>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"gb-container gb-container-255cdd03 pattern-additional-info\">\n\n<h3 class=\"wp-block-heading m-0\">Further information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visit a train station with a ticket office;<\/li>\n\n\n\n<li>Visit one of our InfoCentres at the train stations in Koper, Ljubljana, Celje, and Maribor;<\/li>\n\n\n\n<li>Call our toll-free number&nbsp;<strong><a href=\"tel:+386808111\">080 81 11<\/a><\/strong>&nbsp;(for calls made from Slovenia), or dial&nbsp;<strong><a href=\"tel:+386 1 29 13 331\">+386 1 29 13 331<\/a><\/strong>&nbsp;(for calls made from abroad);<\/li>\n\n\n\n<li>Send an e-mail with your question to&nbsp;<a href=\"mailto:potnik.info@slo-zeleznice.si\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>potnik.info@slo-zeleznice.s<\/strong>i<\/a>.<\/li>\n<\/ul>\n\n<\/div><div class=\"potni-after-content\" style=\"text-align: center;margin-top: 50px;margin-bottom: 50px;\" id=\"potni-2381749165\"><div id=\"potni-758562879\"><a data-no-instant=\"1\" href=\"https:\/\/potniski.sz.si\/vozovnice\/dodatna-ponudba-in-storitve\/portal-moj-vlak\/\" rel=\"noopener\" class=\"a2t-link\" target=\"_blank\" aria-label=\"Oglas za portal Moj vlak.\"><img src=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/12\/portal-moj-vlak-desktop.jpg\" alt=\"Oglas za portal Moj vlak.\"  srcset=\"https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/12\/portal-moj-vlak-desktop.jpg 1051w, https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/12\/portal-moj-vlak-desktop-300x76.jpg 300w, https:\/\/potniski.sz.si\/wp-content\/uploads\/2025\/12\/portal-moj-vlak-desktop-768x194.jpg 768w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" class=\"no-lazyload\" width=\"970\" height=\"250\"   \/><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>GCC (General Conditions of Carriage)PRR (Passengers&#8217; Rights Regulation) The claim form for reimbursement and compensation is used in cases of delays, missed connections, or train cancellations, while form K-99 c is used for all other complaints related to tickets. More: Passengers\u2019 rights, claims and comments<\/p>\n","protected":false},"author":9,"featured_media":44168,"parent":34267,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-51413","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/pages\/51413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/comments?post=51413"}],"version-history":[{"count":0,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/pages\/51413\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/pages\/34267"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/media\/44168"}],"wp:attachment":[{"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/media?parent=51413"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/potniski.sz.si\/en\/wp-json\/wp\/v2\/tags?post=51413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}