To the best of our abilities and within the available options, we will strive to provide you with the most comfortable and pleasant journey.
Please inform us of your travel at least 48 hours in advance,
from 6:00 AM to 10:00 PM every day, by calling: +386 1 291 33 91.
Within Slovenia
Individuals using wheelchairs and electric scooters* can travel:
- on ICS (Inter City Slovenia) trains. An ICS surcharge is required for travel on ICS trains.
- on most Euro City (EC) trains and certain InterCity trains. Trains equipped with carriages for transporting persons in wheelchairs are specifically marked in timetables.
- on other local commuter trains: low-floor trains (Siemens Desiro, Stadler Flirt, and Kiss).
*An electric scooter is used by an individual entitled, according to the regulations of the Health Insurance Institute of Slovenia, to use a medical device for a specific period. Before purchasing a ticket, the individual must present a certificate (document) confirming the receipt of the medical device and travel on an appropriate electric scooter (an electric scooter suitable for train travel has dimensions of up to 120 cm in length and up to 65 cm in width).
Some railway stations are equipped with suitable lifts, and railway staff assists passengers in accessing platforms and trains.
To ensure the most comfortable journey for passengers with mobility impairments within the available options, it is advisable to notify us of your travel 48 hours before the train departure. Assistance to passengers with mobility and sensory impairments during boarding and disembarking from trains is available 24 hours a day, every day of the year.
Abroad
In international travel, you can use Euro City (EC) trains that have suitable carriages. These trains are specifically marked in the timetable.
We recommend checking all travel options in advance, including potential transfers. Major international stations abroad usually have facilities for disabled individuals, including elevators.
Fare
In Slovenia, companions of wheelchair users travel for free; they receive a complimentary ticket at ticket sales points.
For international travel, the provisions of the General International Tariff for Passenger Transport (TCV) apply, including the Special Surcharge: Transport of Passengers in Wheelchairs and their Companions.
For pricing information, please contact our toll-free call center at 080 81 11 or email us at [email protected].
Contact and Travel Notification
To the best of our abilities and within the available options, we will strive to provide you with the most comfortable and pleasant journey.
Please inform us of your travel at least 48 hours in advance,
from 6:00 AM to 10:00 PM every day, by calling: +386 1 291 33 91.
Otherwise, we will be able to assist you at stations and during travel only within the then available options.
For more information regarding the transportation of persons with limited mobility, we are available every day from 6:00 AM to 10:00 PM at +386 1 291 33 91 or at our toll-free call center at 080 81 11, or you can email us at [email protected].
