Call centre
Opening hours: every day from 6 a.m. to 10 p.m.
Telephone number: 080 81 11 (for calls made from Slovenia)
For calls made from abroad: +386 1 29 13 331
E-mail: [email protected]
The call centre of Slovenian Railways is undergoing a comprehensive upgrade of the call handling and email application, which may cause intermittent disruptions in the operation of our services. There may be intermittent unreachability, delays in receiving calls, unwanted playback of the answering machine or distorted formats of replies to e-mails.
However, we will do our best to answer all your questions.
We apologise for any inconvenience.
Sales and Information Centres (PIC)
Ticket sales and information on train travel.
Sales and Information Centres opening hours
| PIC | Opening hours | Phone |
|---|---|---|
| Ljubljana – the main train station | Daily from 5.00 to 22.00 | 080 81 11 |
| Maribor | Daily from 5.00 to 20.30 | 080 81 11 |
| Celje | Monday to Friday: 5.00-20.40 Saturday, Sunday and national holidays: 6.00 to 15.35 and 16.05 to 20.40 | 080 81 11 |
| Koper | Link to current opening hours. | 080 81 11 |
List of all sales outlets at railway stations
InfoCentres (IFC)
Information for passengers, ticket sales for international travel and Eventim tickets for events.
InfoCentres opening hours
| IFC | Opening hours | Phone |
|---|---|---|
| Ljubljana – the main train station | Daily from 7.30 to 19.30 | 080 81 11 |
| Maribor | Daily from 7.00 to 13.40 and 14.30 to 18.45 | 080 81 11 |
| Celje | Monday to Saturday: 6.00 to 11.30, 12.00 to 15.30 and 15.50 to 17.45 Sunday and national holidays: Closed | 080 81 11 |
| Koper | Link to current opening hours. | 080 81 11 |
Timetables and travel updates on the website
Timetables of Slovenian Railways trains with travel updates (possible delays, rail replacement buses and other service disruptions) can be found in the timetable finder or in the Grem z vlakom mobile app.
Information on timetables, travel updates and opening hours of all sales outlets can also be found at Help and Travel Updates.
Grem z vlakom mobile app
Slovenian Railways train tickets for day trips within Slovenia can also be purchased online or in the Grem z vlakom mobile app. The app can be downloaded from Google Play, App Store and Huawei AppGallery.
Purchase of tickets on board trains
Tickets for travel within Slovenia can be bought on board the train when the ticket office at your boarding train station is closed at the time of boarding. Otherwise, a surcharge of €5 for passengers without a ticket must be paid when purchasing a ticket on board.
On board the train, tickets can only be purchased in cash or by the VALÚ app. If you are unable to purchase your ticket elsewhere than on board the train, we recommend that you have an amount equal to the ticket price ready to purchase your ticket. In the event when staff are unable to give you the correct amount of change, they will issue a receipt which you can exchange for cash at a train station ticket office.
If the passenger has a ticket for a local passenger train and is travelling on a higher-type train, he/she can purchase the higher-type train supplement in cash or by payment cards at train station ticket offices; he/she can also purchase it later on the train in cash or by the VALÚ app – there is no extra charge for on-board purchase.
Before making any ticket purchase, please check the current timetable as well as service disruptions and rail replacement buses. These can be found in the timetable finder or in the ‘Delays/obstacles’ tab in the Grem z vlakom mobile app (on the bottom right).