GCC (General Conditions of Carriage)
PRR (Passengers’ Rights Regulation)
The claim form for reimbursement and compensation is used in cases of delays, missed connections, or train cancellations, while form K-99 c is used for all other complaints related to tickets.
More: Passengers’ rights, claims and comments
Further information
- Visit a train station with a ticket office;
- Visit one of our InfoCentres at the train stations in Koper, Ljubljana, Celje, and Maribor;
- Call our toll-free number 080 81 11 (for calls made from Slovenia), or dial +386 1 29 13 331 (for calls made from abroad);
- Send an e-mail with your question to [email protected]i.