GCC (General Conditions of Carriage)
PRR (Passengers’ Rights Regulation)

The claim form for reimbursement and compensation is used in cases of delays, missed connections, or train cancellations, while form K-99 c is used for all other complaints related to tickets.

More: Passengers’ rights, claims and comments

Further information

  • Visit a train station with a ticket office;
  • Visit one of our InfoCentres at the train stations in Koper, Ljubljana, Celje, and Maribor;
  • Call our toll-free number 080 81 11 (for calls made from Slovenia), or dial +386 1 29 13 331 (for calls made from abroad);
  • Send an e-mail with your question to [email protected]i.