Frequently asked questions

When six or more passengers travel together as a group, a special discount is available. The amount of group discount varies according to the age of passengers in the group, e.g. school children under 12 years of age and students under 26 years receive ½ off ticket fares while group for passangers from over 26 years, can get a 30% discount on their ticket. In particular when travelling with a group of children, you should book your train journey in advance to make sure we can choose the train most suitable for your trip and also make special arrangements to assist you in boarding and disembarking the train, where needed.

You can book a train journey for a group by sending us two copies of the passenger list stamped and signed by the educational institute, society etc. organising the trip.

For more information on group travel in Slovenia, you can send your question to [email protected] To find out more about group travel abroad, send an e-mail with your query to [email protected]

You can book a charter train service for both inland and international journeys. Orders for inland charter trains should be sent to [email protected] at least 15 days before your planned trip, while international journeys can be booked at [email protected] at least 60 days in advance.

When ordering a charter train, make sure to include information about the number of passengers, planned route, date of travel, train type, draft timetable, and planned stops.

You may also book a chartered coach, which is attached to a scheduled train service. More info on charter trains and coaches can be found here.

When 15 or less passengers travel together as a group, no booking is required. Groups of 16 or more people, however, need to place a reservation for their journey at the station of departure or the relevant travel agency, as follows:

• At least 2 days in advance for groups between 16 and 50 persons,

• At least 8 days in advance for groups of 51 or more persons.

Please note that late bookings will have to be refused if the group cannot be accommodated. 

Six or more school children under 12 years of age travelling together in a group must be accompanied by an adult passenger.

For more information on group travel in Slovenia, you can send your question to [email protected] To find out more about group travel abroad, send an e-mail with your query to [email protected]

Children under 12 years of age travelling together in a group get 50% off on all First Class and Standard Class tickets. For First Class travel, a surcharge is also payable. The discount cannot be used on train services that operate Fridays and days before holidays. Instead, the standard group discount of 30% applies.

For more information on group travel in Slovenia, you can send your question to [email protected] To find out more about group travel abroad, send an e-mail with your query to [email protected]

You can book a charter train service for both inland and international journeys. Orders for inland charter trains should be sent to [email protected] at least 15 days before your planned trip, while international journeys can be booked at [email protected] at least 60 days in advance.

When ordering a charter train, make sure to include information about the number of passengers, planned route, date of travel, train type, draft timetable, and planned stops.

You may also book a chartered coach, which is attached to a scheduled train service. More info on charter trains and coaches can be found here.

When 15 or less passengers travel together as a group, no booking is required. Groups of 16 or more people, however, need to place a reservation for their journey at the station of departure or the relevant travel agency, as follows:

• At least 2 days in advance for groups between 16 and 50 persons,
• At least 8 days in advance for groups of 51 or more persons.

Please note that late bookings will have to be refused if the group cannot be accommodated.

Six or more school children under 12 years of age travelling together in a group must be accompanied by an adult passenger.
For more information on group travel in Slovenia, you can send your question to [email protected] To find out more about group travel abroad, send an e-mail with your query to [email protected]

Children under 12 years of age travelling together in a group get 50% off on all First Class and Standard Class tickets. For First Class travel, a surcharge is also payable. The discount cannot be used on train services that operate Fridays and days before holidays. Instead, the standard group discount of 30% applies.

Trains which carry accompanied bicycles are marked accordingly in the timetable. For more information, please contact our call centre or visit our website.

Yes. Bicycle trailers can be carried on trains which include a separate luggage van (bicycle compartment).

Information about bicycle fees is available on our website.

Yes. You can travel together with small animals which are kept in an enclosed basket, cage or pet carrier, or which are able to travel on your lap, such as small/lap dogs. No additional charges are payable for animals which meet these conditions. Animal companions are not allowed on ICS trains, with the exception of blind persons’ guide dogs and assistance dogs for passengers with disabilities, both of which receive a ticket free of charge together with a seat reservation.

You can find out more about travelling with animal companions here.

Animals that are kept with you in an enclosed basket, cage or pet carrier and dogs up to 30cm in height can travel with you free of charge. Dogs which exceed the free allowance require a ticket at half the standard fare for Standard Class.

You can find out more about travelling with animal companions here.

Whether you can bring an animal to an international journey depends on the rules applied by the train operating companies you will be travelling with. While there are some similarities between Slovenian regulations on accompanied animals and the allowances in other countries, train operators abroad nevertheless tend to have different restrictions about what animals you can take on their trains, in particular when it comes to sleeper services. It is therefore a good idea to do some research before taking your pet on an international train. Questions on this topic can also be sent to [email protected]    

For more information about accompanied animals on trains, please visit our website.

For more information about the heritage train, you can visit our InfoCentre office in Ljubljana, call +386 (0) 29 13 331, send an e-mail to [email protected], or check our website.

The heritage train can run on any route on the Slovenian rail network.

The heritage train can be rented for a single person or for as many as 230 people. Groups of 45 or more people travelling together can also book a guided tour, which can be organised either on scheduled or custom train journeys (i.e. journeys made outside regular operating times of the heritage train). If you are interested in renting a heritage train, send an e-mail with your query to [email protected]

Yes. If you want to travel with the heritage train, you need to book your ticket, or purchase it at the InfoCentre in Ljubljana train station from Monday to Friday between 8:00 and 16:00.

Yes. You can bring both bicycles and animals with you on your journey with the heritage train. However the number of bicycles a train is able to carry in its luggage van is limited. 

In Slovenia there is one motorail service (a special train which carries accompanied cars) operating between Bohinjska Bistrica, Most na Soči and Nova Gorica.

For a list of motorail train fares, please visit our website.

You can buy a motorail ticket on-board from the ticket inspector or at the station ticket office in Bohinjska Bistrica, Podbrdo, Most na Soči, and Nova Gorica.

No. Unfortunately, motorail tickets cannot be reserved in advance.

You can make a complaint in the Guest Book available at station ticket offices. Comments about our services can also be made by sending an e-mail to [email protected]

Unfortunately, low-cost tickets available under the so-called global fare system and so cannot be returned or changed.

When six or more passengers travel together as a group, a special discount is available. The amount of group discount varies according to the age of passengers in the group, e.g. school children under 12 years of age and students under 26 years receive ½ off ticket fares while group for passangers from over 26 years, can get a 30% discount on their ticket. In particular when travelling with a group of children, you should book your train journey in advance to make sure we can choose the train most suitable for your trip and also make special arrangements to assist you in boarding and disembarking the train, where needed.

When six or more passengers travel together as a group, a special discount is available. The amount of group discount varies according to the age of passengers in the group, e.g. school children under 12 years of age and students under 26 years receive ½ off ticket fares while group for passangers from over 26 years, can get a 30% discount on their ticket. In particular when travelling with a group of children, you should book your train journey in advance to make sure we can choose the train most suitable for your trip and also make special arrangements to assist you in boarding and disembarking the train, where needed.

You can find real-time information on our website, with information updated every six minutes. You should always check if your train is running on schedule before making your journey. You can check train times using your mobile phone, or ask for information at a train station, ticket office, or at the InfoCentre.

For more information on delays, visit our website.

Yes. You can make a claim for refund if your train is running over 60 minutes behind schedule and if the fault does not lie with the railway operator. To do so, complete the refund form you receive from the ticket inspector or the staff at the train station, have it validated at the station concerned, and send the form together with any documents needed to support your claim to our Refunds department on SŽ-Potniški promet, d. o. o., Oddelek za reklamacije, Kolodvorska 11, SI-1000 Ljubljana.

For more information on refunds, please visit our website. 

Yes. If your train was running behind schedule, you can request a train delay verification from the train conductor (ticket inspector) who was present on the delayed train, at a station ticket office, or at the InfoCentre.

Yes. If your train arrived behind schedule, you can request a train delay verification also a day later at the station ticket office concerned or at the InfoCentre.

You can combine train and bus services on the Ljubljana-Kamnik route by purchasing an integrated ticket, which lets you travel with our trains and with the Kam Bus bus service. Moreover, a special bus service runs free of charge from the Divača train station to the Škocjan Caves, and there is a payable bus service running between Litija train station and the town of Šmartno pri Litiji. Bus services are also available at the Koper train station, providing connections with the coastal towns such as Piran and Ankaran. We can also organise additional or special bus services on your request.

For more information on bus services, please visit our website.

Parking facilities are available at the train stations in Ljubljana, Maribor, Celje, and Kranj. 

Travelling with ICS trains gives you access to free parking facilities at the train stations in Ljubljana in Celje, but not in Maribor, because the parking facility there is owned by the city municipality.

Yes, charger/power outlets are available in ICS First Class and on certain international trains.

Trains with power points for laptops are labelled visibly with a charger/power outlet sign. You can read more about what trains we use by checking out our train fleet.

Yes. While there are no specific rules on laptop computers, you must always make sure that using a laptop does not inconvenience other passengers. The same applies to mobile phones.

If you are travelling in a sleeper train, the train staff will alert you 30 minutes before the arrival to your destination. On other trains, passengers need to make sure on their own that they do not miss their stop, e.g. by falling asleep. A good way to prevent this is by setting the alarm on your mobile phone.

If you have lost an item on a train, you can collect it from our Lost Property Office in Ljubljana and Maribor. You can also check the list of lost&found items on our website.

You can find more information about items that were lost on a train by calling +386 1 29 12 598 (Ljubljana lost property office) or +386 51 660 568 (Maribor lost property office), or by visiting the lost&found page on our website.

If you have lost an item on a train, you can collect it from our Lost Property Office in Ljubljana and Maribor from Monday to Friday between 7:00 and 15:00.

You can report your lost luggage at a station Lost Property Office or to the staff on the train where the loss occurred.

Yes. However unaccompanied luggage cannot be carried by trains, but is instead delivered back to Slovenia by post with the delivery charge payable by the receiver.

There are no specific restrictions when it comes to luggage and its dimensions. As a rule of thumb, you can bring luggage that can be placed beneath the seat or on overhead racks, or carried on your lap.

If your luggage is not suitable for transport in the passenger compartment or if you bring bulky articles, they are stored in a separate luggage compartment at a flat-rate charge of €5.00 regardless of the distance you travel.

Yes. You can store your luggage in self-service left luggage lockers at certain train stations.